Section: Office Administration
Subject: Operating Hours
Approved by: Tony Massey
Effective Date: 12 August 1994
Last Reviewed Date: 1 June 2021
Policy Owner: Director of Administrative Training
Policy #
Operating Hours are as follows:
| Service Center Days | Hours |
|---|---|
| Monday – Friday | 7:00 AM to 6:00 PM |
| Saturday | 8:00 AM to 2:00 PM |
| Corporate Office Days | Hours |
|---|---|
| Monday – Friday | 7:00 AM to 6:00 PM |
| Saturday | 8:00 AM to 2:00 PM |
| Customer Care Days | Hours |
|---|---|
| Monday – Friday | 7:00 AM to 8:00 PM |
| Saturday | 8:00 AM to 5:00 PM |
These hours will enable us to better serve our customers, as well as accommodate many of our employees who are required to service customers before 8:00 PM and after 5:00 PM each day.
Administrative, sales and supervisory personnel are to be staggered in such a fashion that these operating hours can assist and compliment job functions that require scheduling accounts, handling customer complaints, contacting cancellations, making follow up sales calls, etc.
Work schedules should be established to prevent overtime hours and overtime expenses.