9 Standards & Lead Reporting Standards & Lead Reporting 2026 2026 Standards – Commercial Service Center2026 Standards – Consumer Service Center2026 Standards – Consumer Service Center PEST ONLY2026 Standards – GreenUP Service Center2026 Standards – Landscape Lighting Service Center2026 Standards – New Construction Division2026 Standards – Sales
9 C: Corporate C0: Policy Definitions C1: Management’s “Work in Field” Program C2: Customer Communication C3: Community Relations
12 100: Office Administration 100: Correspondence 101: Operating Hours 102: Computer System Care 103: Telephone Answering Service
23 200: Job Descriptions 201: General Manager 201: Pest Prevention Service Manager 201A: Facility Manager 202: Pest Prevention Technician
52 300: Human Resources 301: Human Resource Papers / Documents 301A: Human Resource Files 302: Employment Personnel Package 303: Application/Reference Check
24 400: Accounting 401: Fixed Assets, Capital Expense Reports 402: Travel and Entertainment Expenses 402B: Travel and Entertainment Expenses Concur 403: Sales Commission Report, Payroll
6 500: Fleet 501: Vehicle Inspection & Repairs 502: Vehicle Acquisitions/Transfer 503: Vehicles, Assignments of Vehicles 504: Vehicles, Personal Use of Company
6 600: Purchasing 601 & SPP 801: Material and Supply Management 602 & SPP 802: M&S Requisitioning/Purchasing 602A & SPP 802A – Procedure, Create a D365 Purchase Requisition 602B: Procedure, Order Non-Program M&S
7 700: Pest Prevention 701 & 901: Collections, Pest Prevention & Lawn 703: Accounts Receivable Summary Report 704: Activity Report 705: Billing Calendar: Pest, Lawn, Termite
14 800: Termite Administration 800: Termite Renewal Price Increase 801: Annual Bait and Termite Reinspection 802: Termite Collection and P&P 804: Form 1145 Policy & Procedures
2 900: Lawn Administration 701 & 901: Collections, Pest Prevention & Lawn 904: Lawn Treatment Posting/Notification
9 1000: Insurance & Claims 1000: Termite Protection Evaluation Report 1001: Customer Claims 1002: Vehicle Claims 1003: Workers Compensation
21 1100: All Sales Policies 1101: General Sales Policy 1101A/1116: New Fumigation Sales Using Sub-Contractor Labor 1102: Daily Sales Accountability 1102A: The Daily Check-In Report
12 1400: Licensing & Certification 1401: State Certification 1402: General Manager / Certified Operator in Charge 1403A: Texas Team Member Licensing 1403B: Florida Team Member Licensing
6 1500: Training 1501: Service Center Training Meeting 1501A: Completing a VTM in Massey University 1502 & SPP 902: Professional Development Program, Service 1503: Digital Cameras
3 1700: Company Benefits 1701: Paid Time Off 1702: Holiday Pay for Customer Care 1705: Educational Assistance
2 1800: Misc. Operating Reports 1801: Daily Operations Report 1801A: Greenup Division Daily Operations Report (D.O.R.)
3 2100: Sentricon® Administration 2100: Sentricon® Administrative Procedures 2101: Invoice Reconciliation 2102: Termiting Baiting Protocols
3 SPP 300: Route Organization SPP 301: Routing, Scheduling, and Assigning Work SPP 302: Routing, Scheduling, & Assigning Work Using Service Pro Web Mapping SPP 304: Time Assignment Guideline Residential Accounts
12 SPP 400: Pest Prevention & Lawn Service Procedures SPP 402: Scheduling Pest Prevention Services SPP 403: Scheduling of Accounts SPP 404: Production Control System SPP 405: Service Report (Invoice)
8 SPP 500: Termite Service Procedures SPP 503: Termite Service Schedule Log SPP 505: Termite Production Assignments SPP 507: Annual Termite Renewal Inspection SPP 510: Termite Production Control Forms
9 SPP 800: M&S Control 601 & SPP 801: Material and Supply Management 602 & SPP 802: M&S Requisitioning/Purchasing 602A & SPP 802A – Procedure, Create a D365 Purchase Requisition SPP 803: Procedure, Receiving Purchasing Orders
3 SPP 900: Training 1502 & SPP 902: Professional Development Program, Service SPP 901: Mandatory Training Requirements SPP 903: Training Certificates