MILO

Debt Collections Process

6

Bad Debt Process
Cash & Check Deposit Process
Collection Call Scripts
Monthy Collection Tasks
Refund Forms
Timeline of Collection Events

Payment Handling & Device Directions

2

Handling Declined Payments in a Subscribed Plan
Processing a Credit Card Using the IDTech SREDKey Device

Service Pro Functionality

2

Adding and Updating Commercial and Multi-Family Accounts in Service Pro
Invoices (Mailed Separately) Option in Service Pro

Claims

2

Customer Damage Claims
Special Circumstances

Repairs & Maintenance

2

Fleet Maintenance Guidelines
Processing Minor Lawn Repairs as M&S

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Docs
Collect & Control Expenses
Claims

Claims

Customer Damage Claims
Special Circumstances

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