We offer customers discounted or free initial services through coupons and sales promotions. These services are entered into Service Pro at the discounted value or $0.01 if the initial is free.
To pay our technicians appropriately, a production correction will need to be done at Month End on the Payroll Worksheet, Production Correction Split tab.
Technicians will receive the appropriate compensation only when there is a valid coupon attached to the service agreement at the time of sale. If a customer is given a discounted initial, approved by the GM and RM with no coupon or sale, technician production will remain the value for which it was sold.
When Month End payroll is submitted, backup documentation will need to be sent with your payroll packet. The documentation that is required is a copy of the service agreement and the coupon that is being applied. If this documentation is not included, payroll will not increase the production pay for the technician.
Please reach out to your payroll administrator or Admin Trainer with any questions.
