Payment Due
- Service is sold or completed
- Inspector or Technician attempts to collect payment
7 Days Past Due
CSS calls to verify customer is satisfied with service.
10-14 Days Past Due
Reporting mails a statement to customers who owe for service provided 10-14 days earlier. Reporting continues to send statements at 30-day intervals from statement date.
30 Days Past Due
- OM or CSS calls to collect payment
- OM or CSS sends Collection Letter #1
60-90 Days Past Due
Account Suspended
Account Cancelled
Bad Debt Process Started
- OM or Service Manager (SM) calls to collect payment
- Next scheduled service will not be performed
- Account is suspended (if monthly account with 2 month balance outstanding; bi-monthly and quarterly accounts are suspended and canceled during the month of the next regular service scheduled)
- OM or CSS sends Collections Letter #2 as it becomes 60 days past due
- OM or CSS begins bad debt process which includes the cancel request for SM and sending the certified Final Collections Letter
- General Manager (GM) makes an in-person visit to try to collect payment
90-120 Days Past Due
Bad Debt Account
Accounts where cancellation has already occurred and bad debt process completed:
Corporate accounting sends a final collection letter. If customer doesn’t respond within 15 days, customer is sent to a collection’s agency.
OM or CSS notates account as Bad Debt